Albuquerque Santa Fe, NM, September 17, 2026 —

Public Service Company of New Mexico (PNM) is actively working to resolve a shortage of meter readers that has impacted its service area. The deficiency in personnel has resulted in instances of delayed or inaccurately sized electric bills for customers located in the Albuquerque-Santa Fe region.

The utility has acknowledged the issue and stated that progress is being made toward a resolution. The meter reader shortage is understood to be the cause behind the billing discrepancies experienced by some customers. The exact timeline for the full resolution of the shortage and the restoration of normal billing cycles was not provided.

PNM is reportedly taking steps to address the personnel gap. However, specific details regarding the measures being implemented, such as recruitment efforts, the number of new hires, or the adoption of new technologies to supplement manual readings, were not made available in the reported summary. The company’s focus remains on rectifying the situation to ensure timely and accurate billing for all its customers in the affected areas.

The problem primarily affected customers within the Albuquerque and Santa Fe metropolitan areas. The delayed or ‘larger’ bills suggest that either readings were missed, leading to estimated bills based on previous usage, or that the delay itself contributed to bills reflecting longer service periods than usual. Customers experiencing issues are encouraged to consult PNM for specific inquiries regarding their accounts.

PNM has indicated that they are committed to resolving the meter reader shortage and mitigating its impact on customers. Further updates on the progress and timeline for full resolution are anticipated.


Story summarized from the original created by Marilyn Upchurch on www.krqe.com, see more information here.

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